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The problem
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Your details
What is the problem?
Fire?
Smell Gas?
Bathroom & Toilet
Utility Meters
Kitchen
Heating & Boiler
Water & Leaking
Doors, Garages & Locks
Internal Floors, Walls & Ceilings
Exterior & Garden
Lighting
Laundry
Windows
Electricity
Furniture
Pests & Vermin
Alarms & Smoke Detectors
Communal & Shared Facilities
Roof
Stairs
Hot Water
Audiovisual
Other
Stop!
If there is a fire at the property under no circumstance should you try to put it out yourself. You must immediately evacuate the property and then contact the emergency services on 999 to report the fire. You must also contact us by telephone to the report the issue.
Stop!
If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999. You must also contact us by telephone to the report the issue.
Stop!
If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us through this system and by telephone as soon as possible. In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately. You must also contact us by telephone to the report the issue.
Bathroom & Toilet
Basin
Bath
Electric Shower
Extractor Fan
Shower
WC & Toilet
Other
Utility Meters
Electricity Meter
Gas Meter
Other
Kitchen
Appliances
Extractor Fan
Kitchen Units & Larder
Sinks & Taps
Tiles
Worktop
Other
Heating & Boiler
Electrical Boiler or Heater
Gas Boiler or Heater
Oil Boiler or Heater
Coal or Solid Fuel Powered Heating
Heating Controls
Radiator
Underfloor Heating
Shared Heating
Other
Doors, Garages & Locks
Doorbell
External Door
Garage Door
Intercom / Entry Phone
Internal Door
Locks & Keys
Other
Internal Floors, Walls & Ceilings
Floors
Walls
Ceiling
Exterior & Garden
Decking
In Garden
On Property
Other
Lighting
Internal Lighting
External Lighting
Other
Laundry
Washing Machine
Tumble Dryer
Other
Windows
Blinds
Broken Glass
Curtains
Window Frame
Window Locks
Other
Electricity
No Power
Sockets
Other
Furniture
Bed
Bedside Table
Bookcase
Chest of Drawers
Sofa
Table
Wardrobe
Other
Pests & Vermin
Rodents
Insects
Other
Alarms & Smoke Detectors
Property Alarm
Carbon Monoxide Detector
Smoke Detector
Other
Communal & Shared Facilities
Air Conditioning
Bin Store
Communal Doors
Electric Gate
Intercom / Entry Phone
Landings / Stairwell
Lift
Parking
Postboxes
Shared Heating / Hot Water
Other
Roof
Chimney
Tiled / Pitched Roof
Flat Roof
Other
Stairs
Internal Stairs
External Stairs
Private Lift
Other
Hot Water
Immersion Heating
Water Heated by Electricity
Water Heated by Gas
Water Heated by Oil
Other
Audiovisual
Broken Television
Other
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